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DKI Restotech - Irvine

4.4

Based on 8 reviews

20:22 24 Jan 22

We had a water damage at our house and moldDKI restotech came to our rescueAbsolutely amazing staff very professional and on time.The communication was very good tony was very responsive and understanding.He took care of everything for us and made sure we get what we need.We also did our remodeling with them and we are super happy with the company. Highly recommend DKI restotech.

Rey David Carino

17:36 30 Apr 19

Super great service top to bottom! Communication is superb.

15:59 30 Apr 19

Awesome experience

16:31 19 Apr 19

Great & on time services

06:31 11 Aug 18

Company negotiated with us on a fair basis and corrected the service to our satisfaction. Quick response time. Good work.

18:56 08 Sep 17

Do not trust this company. Luis Espinoza will lie straight to your face. My wife and I made the mistake of trusting them because they were a referral from Crawford Contractor's Connection through our AAA Service. We hired them to install our quartz counter tops. After many weeks of shopping around we found Genuine Quartz in Pomona (deals in Quartz only) and met with Giovanna Estrada who helped us pick out the perfect material for our kitchen. We gave Luis her contact info along with the name and specific code of the material we picked. Luis even took pictures of the samples and Giovanna's business card with his phone. I also emailed all this info to him with a picture of the slab we took when we were at the warehouse. He told us his company would contact Giovanna and make the arrangements to get the material. The day of installation came and the crew arrived about four hours later than scheduled. I was frustrated and wasn't paying close enough attention but when my wife arrived home from work, she knew it was the wrong material immediately. By that time the crew was almost done with the installation. When I called Giovanna at Genuine Quartz to see if somehow they picked up the incorrect material she informed me that neither Luis nor anyone at Restotech had ever made any contact with her or her company whatsoever. When I confronted Luis with this info he admitted that he just bought a "look alike" material from some distributor in Anaheim based on the photo of the slab I sent. Since it was already installed he told me that taking it back out and getting us what we asked for was not an option. I don't want to hire an attorney or start arbitration so now we are stuck with a substandard counter top that we didn't pick. We are very disappointed with this company and will never use them again.

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